Our orders are always picked up within one business day or less after the creation of the tracking label. They are picked up by the postal service on a pallet and are not scanned as “received” by the post office until they arrive at their sorting facility in Denver. Our warehouse is in Utah, so sometimes it may take several days for your order to arrive in Denver and be scanned as received by the post office.
Why does my order show that a label has been created but the Post Office hasn’t received it yet? Has it been shipped yet?
Customer Support
[email protected] Emails are answered Monday–Saturday throughout the day. Most emails are answered within 1 business day (Monday–Friday).
Contact Us
Phone Number
We do not offer phone support. However, we have a number at which you can leave a message if you are unable to email us: 801-641-5514
Please do not email and leave a phone message about the same issue as this may delay response times.